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Service still
most important product at Ligonier Telephone Co.
By BOB BUTTGEN
The News-Sun
LIGONIER - The Ligonier Telephone
Co. was founded in 1896 by Harry Inks. Not only did he serve as the company's first
manager, he also manufactured the phones he installed for his
customers.
Today, Ligonier Telephone Co. customers have enjoyed the benefits
of a local utility that has changed with the times, in some respects,
but has never lost sight of the main tenant of business Inks
established more than a century ago.
"Service is our most important product," according
to Ruthann Richards, who, as commercial manager, is the hands-on
manager of the company. President of Ligonier Telephone Co. is
Dr. Robert Schloss of Fort Wayne, who is related, by marriage,
to the Inks family.
Anymore, residents of Ligonier and the surrounding areas can't
think of the company as just "the phone company," according
to Richards, who has worked for the company since 1962. "We
are a communications company," she said.
Over the past decade the company has branched out in two specific
areas - satellite TV dishes which can bring hundreds of channels
into people's homes without the constraints of cable television
- and the Internet.
Ligonier Telephone's Internet subsidiary - LigTel Communications
- offers Internet service to a four-county area.
The phone company's growth into these areas is evident in the
size of its customer base, as the phone company, the satellite
dish service and the Internet represent 10,000 customers in a
company based out of a city with 3,500 residents.
The phone company was first located on West Second Street and
served approximately 50 customers. One of the earliest accomplishments
for Inks was the building of a toll line between Ligonier and
Albion, the Noble County seat.
Harry's three children became active in the company soon after
the turn of the century. His daughter Louise used to deliver
phone bills on her bicycle. Harry retired in 1937, and his son
Burl became manager, Louise was office manager and Josephine
became a partner in the business. The company was incorporated
in 1947 when Burl became plant superintendent, Louise became
treasurer, and Phil Schloss, husband of Josephine, was made manager.
Josephine was corporate secretary.
Dr. Robert Schloss is the son of Phil and Josephine Schloss.
The company moved to 405 S. Cavin St. and a new common battery
switchboard was installed. In 1963, the company once again moved,
this time to its present location at 414 Cavin St. New dial switching
equipment was installed. In 1988, a modern digital switch was
placed in service. This switch allowed the company to offer custom
calling features to our subscribers. A fiber toll route has been
placed and is now operable.
Upon the death of Phil Schloss in 1980, his son Robert Schloss
assumed the duties of president.
Dr. Schloss' son, Steve Schloss, heads up the company's satellite
dish subsidiary - Heartland Satellite Television.
Now in its 102nd year as a phone company, Ligonier Telephone
has 2,500 access lines and offers custom calling features, long
distance through a fiber network and cellular phone service."
"We are proud to have served this community for more than
100 years," Richards noted. "We believe that by being
a small phone company with a local presence, it allows us to
better serve the needs of our customers. It's nice because people
know us on a first-name basis."
The company is a good neighbor to the community and has given
substantial amounts of financial support to projects such as
the Ligonier Marshmallow Festival and the Noble County Community
Fair, as well as sponsorship of many youth sports teams and other
community-based projects.
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